GitBuiltyRefund Policy
Last updated: October 14, 2026
This policy applies to paid subscriptions to GitBuilty, a product of Teyra LLC. It is part of our Terms & Conditions.
Who handles your order
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
This means Paddle takes your payment and issues any refund, to the payment method you used.
14-day money-back guarantee
If you are not happy with GitBuilty, you can ask for a full refund of the first payment of your subscription within 14 days of that payment. We will not ask you to justify the request.
Renewals
Subscriptions renew each month until you cancel. You can ask for a refund of a renewal payment within 14 days of the charge if you have not used the service during that billing period (for example, you have not run any analysis since the renewal).
Free trial
The free trial costs nothing and never turns into a paid plan on its own, so there is nothing to refund.
Cancelling
You can cancel any time. Cancelling stops future renewals. You keep access until the end of the period you already paid for. Cancelling does not by itself refund a payment you have already made; to get a refund, make a request as described below.
Other cases
Outside the cases above we do not refund partial or unused periods, unless the law requires it or we agree otherwise. If something went wrong on our side, such as a billing error or being charged twice, tell us and we will put it right.
Your legal rights
If you live in the European Union or the United Kingdom, you have a legal right to withdraw from a distance purchase within 14 days. Nothing in this policy limits that right, or any other right you have under the consumer laws where you live.
Taxes
When we refund a payment, the tax charged on that payment is refunded with it.
How to ask for a refund
Use either of these:
- E-mail official@teyrallc.com from the address you used to subscribe, and include your Paddle order or receipt number if you have it.
- Contact Paddle through paddle.net, using the order details in your receipt.
Refunds go back to your original payment method. How long it takes to appear depends on Paddle and your bank.
Questions
E-mail official@teyrallc.com. See also the pricing page.